Platform down

Incident Report for dexi.io

Resolved

All parts of the platform are once again fully functional.

We sincerely apologise for the inconvenience.

Posted Jul 14, 2018 - 04:35 CEST

Monitoring

The issue appears to have been resolved.

We are monitoring the situation.

Posted Jul 14, 2018 - 04:18 CEST

Identified

Our hosting provider confirms that they are having a network issue in one of their data centers. They are working on fixing it and expect it to be fixed within 30 minutes.

We will update this page as soon as we have updates.

Posted Jul 14, 2018 - 04:09 CEST

Investigating

Both the web app and robot executions are down at the moment.

This looks exactly like the hosting provider issue we experienced a couple of weeks ago. We are contacting our hosting provider and will update this page as soon as we have news.

Posted Jul 14, 2018 - 04:04 CEST

This incident affected: Application & API and Processing.